eTail Delivery 2015 (past event)

06 - 07 October, 2015

View the Latest Edition of eTail Delivery Here

6th October - Leveraging operations as a competitive advantage

6th October - Leveraging operations as a competitive advantage 7th October - Unleashing profitability in e-commerce operations

+ Show All Session Details

08:00 - 08:45 Registration & Welcome Coffee

08:45 - 09:00 Opening Remarks & Icebreaker Workshop

Ian Lawless, Conference Director, eTail Delivery

09:00 - 09:10 Chair’s Welcome Address: The outlook for omni-channel retail – meeting the needs of the empowered consumer

Speaker:
Peter Ward CEO UKWA

Peter Ward

CEO
UKWA

See Bio

09:10 - 10:00 CASE STUDY REVOLUTION: Harmonising in-store and online distribution networks – what should your supply chain model look like?

Speaker:
Dave Crellin Head of Online Operations Development Sainsbury's

In this innovative and interactive format, spend 20 minutes hearing a best practice case study before being challenged to find solutions to some of the most prevalent challenges in industry. Engage in small interactive roundtable discussions before each group presents its conclusions back to the audience. Take away different approaches to key challenges from your fellow industry peers.

Discussion points:

How to effectively integrate online and in-store inventories to improve asset utilization and reduce holding costs
How to improve visibility of excess inventory across all channels to preserve margins and prevent costly markdowns
How to leverage existing stores vs. investing capital in additional fulfilment centres

Dave Crellin

Head of Online Operations Development
Sainsbury's

See Bio

10:00 - 10:20 KEYNOTE: Identifying new capacity opportunities to ensure that delivery solutions can be built in time to avoid extreme peak period failure

Speaker:
Martin Robinson Planning & Forecasting Manager Travis Perkins

Developing an agile supply chain to be able to anticipate and react quickly to changes in demand
Adopting a flexible delivery model to capitalise on omni-channel opportunities
How to better plan and cope with volume surges during peak buying periods

Martin Robinson

Planning & Forecasting Manager
Travis Perkins

See Bio

10:20 - 11:00 PANEL DISCUSSION: How to strengthen your last mile offering in response to customer demand?

Speakers:
Dave Crellin Head of Online Operations Development Sainsbury's
Stephen Richards Director of Business Expansion AO
Karen Gibson Senior Manager - Logistics ASDA
Moderator:
Peter Ward CEO UKWA

Panellists will put forward their thoughts on implementation and execution strategies. Take away different approaches to key challenges from your fellow industry peers and ask the experts what they think!

How can carrier networks build in the right level of capacity to deal with unpredictable levels of demand
How can carriers achieve standardisation across the industry to reach the optimal level of service
How to create a network robust enough to cope with the anticipated 1.35 billion deliveries a year by 2018

Dave Crellin

Head of Online Operations Development
Sainsbury's

See Bio

Stephen Richards

Director of Business Expansion
AO

See Bio

Karen Gibson

Senior Manager - Logistics
ASDA

See Bio

Peter Ward

CEO
UKWA

See Bio

11:00 - 11:40 Networking Break & Refreshments

Your opportunity to network with your peers!

11:40 - 12:00 "MARKETPLACE" CASE STUDY: Identify disruptive solutions and innovative propositions to survive in an international marketplace

Speaker:
Glen Richardson Chief Marketing Officer Fruugo

Exploiting advancements in e-commerce platforms to export overseas
How to speed up entry to market, improve margins and lower your operating costs
How to boost overseas sales utilisng e-commerce platforms, e-marketplaces and exploitation of social media

Glen Richardson

Chief Marketing Officer
Fruugo

See Bio

12:00 - 12:20 Because The World Can't Wait: Giving consumers control and convenience - Accessing a Global PUDO/Click & Collect Network

Speaker:
Chloe Harris Director of Innovation wnDirect

Chloe Harris

Director of Innovation
wnDirect

See Bio

12:20 - 12:40 KEYNOTE: Omnichannel Retailing in the Food & Grocery sector: why the proliferation of solutions hasn’t been as rapid as other sectors….yet

Speaker:
Francis Nicholas Group Head of eCommerce Iglo

Food and grocery retail: the big Global Retail category
Some of the solutions which we have seen in market already
A glimpse into the opportunities and emerging models and where this might all be going

Francis Nicholas

Group Head of eCommerce
Iglo

See Bio

12:40 - 13:20 PANEL DISCUSSION: How to develop the best-in-class logistics capability coupled with unparalleled customer service

Speakers:
Craig Wheeler Operations Director Feelunique.com
Becky Lombardo Head of Operations Activinstinct
Glen Richardson Chief Marketing Officer Fruugo
Moderator:
Andrew Starkey Head of e-Logistics IMRG

Discussion points:

How to reduce the strain on your carrier network and minimise high last mile delivery costs through collaboration
How to measure the benefits of integrating your carriers into your distribution network as well as your wider operations strategy
Sharing the burden of high last-mile delivery costs with your carriers and logistics providers

Craig Wheeler

Operations Director
Feelunique.com

See Bio

Becky Lombardo

Head of Operations
Activinstinct

See Bio

Andrew Starkey

Head of e-Logistics
IMRG

See Bio

Glen Richardson

Chief Marketing Officer
Fruugo

See Bio

13:20 - 14:30 Networking Lunch

Don’t forget to sign up to the roundtable sessions by the registration desk!

14:30 - 16:00 DRILL-DOWN ROUNDTABLES

Speakers:
Craig Wheeler Operations Director Feelunique.com
Stephen Richards Director of Business Expansion AO
Daniela Cavinatto Merchandising and Operations Director, Direct to Consumer LEGO
Andrew Chart Internet Team Leader Andertons Music
Alice Hastings-Bass Co-founder Lux-Fix.com
Liz Horne Web Operations Manager Moss Bros
Becky Lombardo Head of Operations Activinstinct
Karen Gibson Senior Manager - Logistics ASDA
Craig Smith (Former) Multichannel Programme Manager Marks & Spencer

These informal subject-specific roundtables give you a unique opportunity to drill down into the details of an issue by probing the knowledge and expertise of industry market leaders. Each roundtable is limited to 10 people for maximum interaction and is designed for you to meet like-minded peers and source practical solutions collaboratively.

*Choose two tables and spend 45 minutes at each. Your chance to brainstorm and share ideas with your peers!

How to benchmark your organisations’ delivery offering – what do customers want and what is valued
Daniela Cavinatto , Merchandising and Operations Director, D2C, Lego
Establishing benchmarking strategies for customer satisfaction to measure and improve performance across every touch point
Stephen Richards, Director of Business Expansion, AO
How to develop a service model that maintains satisfaction and loyalty levels across multi-product portfolios
Alice Hastings-Bass, Co-Founder, Lux-Fix.com
How to combat seasonality pressure in your delivery network - what you need to know to inform your delivery strategies
Karen Gibson, Senior Manager – Logistics, Asda
How to enhance your customers delivery journey through technology innovation
Craig Smith, (Former) Multichannel Programme Manager, Marks & Spencer
Redesigning your operations footprint to deliver exceptional customer service experience
Becky Lombardo, Head of Operations, Activinstinct
How to prevent over capacity challenges in your distribution network to deliver your fulfilment promises
Craig Wheeler, Operations Director, FeelUnique.com
To what extent will stores continue to evolve into “virtual distribution centres”?
Liz Horne, Web Operations Manager, Moss Bros
Examining ways to improve product visibility, service quality and fulfilment
Andrew Chart, Internet Team Leader, Andertons Music

Craig Wheeler

Operations Director
Feelunique.com

See Bio

Stephen Richards

Director of Business Expansion
AO

See Bio

Daniela Cavinatto

Merchandising and Operations Director, Direct to Consumer
LEGO

See Bio

Andrew Chart

Internet Team Leader
Andertons Music

See Bio

Alice Hastings-Bass

Co-founder
Lux-Fix.com

See Bio

Liz Horne

Web Operations Manager
Moss Bros

See Bio

Becky Lombardo

Head of Operations
Activinstinct

See Bio

Karen Gibson

Senior Manager - Logistics
ASDA

See Bio

Craig Smith

(Former) Multichannel Programme Manager
Marks & Spencer

See Bio

16:00 - 16:30 Networking Break & Refreshments

Choose your track!

Enhancing customers shopping experience and boosting cross-border trade

16:30 - 16:50 Positioning operations to drive a seamless approach to the customers shopping experience

Speaker:
Liz Cerroti Head of Member Services The Wine Society

Recognising the pivotal role that operations plays in delivering an exceptional customer service experience
Understanding how the delivery experience is a direct extension of your brand – from point of order up until the product is delivered
Embedding order tracking capabilities to enhance customer belief in your integrity to deliver on-quality and on-time
Creating an order fulfilment infrastructure that fosters trust and builds customer loyalty

Liz Cerroti

Head of Member Services
The Wine Society

See Bio

WORKSHOP: Advanced integrated planning

16:30 - 16:50 SYNERGY WORKSHOP: Redefining your forecasting models –how to predict demand more accurately

Lead by ToolsGroup

Discussion points:

Re-evaluating current forecasting models to determine if they are “fit-for-purpose”
Better leveraging data and analytic modelling to improve responsiveness
Increasing the visibility of analytical insights in your current processes

Track A: Boosting cross-border trade

16:50 - 17:10 "RETAILER" CASE STUDY: Harnessing your international logistics operation to unlock profitability and accelerate growth

Speaker:
Daniela Cavinatto Merchandising and Operations Director, Direct to Consumer LEGO

Discussion points:

Adopting a holistic, multi-channel approach to define your international logistics strategy
How to increase customer value from high-performance supply chain capabilities
How to successfully align infrastructure with strategy and logistics

Daniela Cavinatto

Merchandising and Operations Director, Direct to Consumer
LEGO

See Bio

WORKSHOP: Advanced integrated planning

16:50 - 17:10 Workshop continued...

Track A: Boosting cross-border trade

17:10 - 17:30 Reaching more customers by establishing a more integrated European parcel delivery market

Speaker:
Werner Stengg Head of Unit Public Interest Services European Commission

How to keep transportation costs down and reduce lead times when shipping across Europe
How to overcome the barriers of cross-border logistics and distribution complexities
How to overcome lack of transparency and standardization across the logistics network

Werner Stengg

Head of Unit Public Interest Services
European Commission

See Bio

WORKSHOP: Advanced integrated planning

17:10 - 17:30 Workshop continued...

17:30 - 23:59 eTail Evening Reception

eTail parties are the perfect opportunity to get in some informal networking, fun and laughter! Relax and unwind with fellow speakers and attendees and take advantage of the opportunity to network and share ideas off-line. Visit the exhibition hall for your chance to win the prize draw. Enjoy food, drinks and music!