eTail Delivery 2015 (past event)

06 - 07 October, 2015

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Stephen Richards, Director of Business Expansion at AO
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Stephen Richards


Director of Business Expansion
AO

Stephen has been at AO.com for the last 9 years and has held a number of roles. He is currently Director of Business Expansion, expanding both their UK and international business. AO’s philosophy is built around the customer experience and their in-house logistics is a key component of delivering that moment of difference for AO’s customers.

Check out the incredible speaker line-up to see who will be joining Stephen.

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6th October - Leveraging operations as a competitive advantage

Tuesday, October 6th, 2015

10:20 PANEL DISCUSSION: How to strengthen your last mile offering in response to customer demand?

Panellists will put forward their thoughts on implementation and execution strategies. Take away different approaches to key challenges from your fellow industry peers and ask the experts what they think!
  • How can carrier networks build in the right level of capacity to deal with unpredictable levels of demand
  • How can carriers achieve standardisation across the industry to reach the optimal level of service
  • How to create a network robust enough to cope with the anticipated 1.35 billion deliveries a year by 2018

14:30 DRILL-DOWN ROUNDTABLES

These informal subject-specific roundtables give you a unique opportunity to drill down into the details of an issue by probing the knowledge and expertise of industry market leaders. Each roundtable is limited to 10 people for maximum interaction and is designed for you to meet like-minded peers and source practical solutions collaboratively.

*Choose two tables and spend 45 minutes at each. Your chance to brainstorm and share ideas with your peers!

  1. How to benchmark your organisations’ delivery offering – what do customers want and what is valued
    Daniela Cavinatto , Merchandising and Operations Director, D2C, Lego

  2. Establishing benchmarking strategies for customer satisfaction to measure and improve performance across every touch point
    Stephen Richards, Director of Business Expansion, AO

  3. How to develop a service model that maintains satisfaction and loyalty levels across multi-product portfolios
    Alice Hastings-Bass, Co-Founder, Lux-Fix.com

  4. How to combat seasonality pressure in your delivery network - what you need to know to inform your delivery strategies
    Karen Gibson, Senior Manager – Logistics, Asda

  5. How to enhance your customers delivery journey through technology innovation
    Craig Smith, (Former) Multichannel Programme Manager, Marks & Spencer

  6. Redesigning your operations footprint to deliver exceptional customer service experience
    Becky Lombardo, Head of Operations, Activinstinct

  7. How to prevent over capacity challenges in your distribution network to deliver your fulfilment promises
    Craig Wheeler, Operations Director, FeelUnique.com

  8. To what extent will stores continue to evolve into “virtual distribution centres”?
    Liz Horne, Web Operations Manager, Moss Bros

  9. Examining ways to improve product visibility, service quality and fulfilment
    Andrew Chart, Internet Team Leader, Andertons Music

7th October - Unleashing profitability in e-commerce operations

Friday, July 10th, 2015

15:20 eTail Delivery 2015 – un-conference wrap up

Joined by:
  • Calum Lewis, Supply Chain Operations Director, UK&I, Lego
  • Craig Wheeler, Operations Director, FeelUnique.com
  • Stephen Richards, Director of Business Expansion, AO