eTail Delivery 2015 (past event)
06 - 07 October, 2015
Contact Us: 44(0)207 368 9465
7th October - Unleashing profitability in e-commerce operations
08:30 - 08:55 Registration & Welcome Coffee
08:55 - 09:00 Opening Remarks
Ian Lawless, Conference Director, eTail Delivery
09:00 - 09:10 Chair’s Welcome Address: The impact of changing consumer behaviour on omni-channel fulfilment
09:10 - 09:50 PANEL DISCUSSION: How can operations drive sales and maximise profitability?
Speakers:
Craig Wheeler Operations Director Feelunique.com
Calum Lewis Supply Chain Operations Director, UK&I LEGO
Théodora Vanhaecke Torres Web Supply Chain Director L'Occitane
Jonathan Matchett UK Managing Director wnDirect
Mike Pitt Director Shipping and Logistics eBay Marketplaces UK
Moderator:
Michelle Beeson Analyst Forrester Research
Craig Wheeler Operations Director Feelunique.com
Calum Lewis Supply Chain Operations Director, UK&I LEGO
Théodora Vanhaecke Torres Web Supply Chain Director L'Occitane
Jonathan Matchett UK Managing Director wnDirect
Mike Pitt Director Shipping and Logistics eBay Marketplaces UK
Moderator:
Michelle Beeson Analyst Forrester Research
Panellists will put forward their thoughts on implementation and execution strategies. Take away different approaches to key challenges from your fellow industry peers and ask the experts what they think!
Discussion points:
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How to unleash profitability through efficient operational processes
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Understanding how logistics management is an essential part of building a reputable brand image
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Why supply chain needs to be integrated as a core part of the business to drive profitability and growth
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How to generate value from your delivery strategies – what are the sources of value to unearth?
09:50 - 10:10 KEYNOTE: How to integrate a fully operational omni-channel model apporach to drive an uplift in sales
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How to overcome the challenges of operating an e-commerce supply chain
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How to meet the rapidly changing delivery expectations of e-commerce customers
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How creating a meaningful customer experience can help drive sales
10:10 - 10:30 KEYNOTE: Redefining your e-commerce strategy for the international market place
- Implementing innovative e-commerce strategies to accelerate international expansion
- How to select the right markets and create an international payment and delivery strategy
- Setting up local language websites to reach an international audience online
10:30 - 11:10 CASE STUDY REVOLUTION: How to achieve success and improve customer service levels
In this innovative and interactive format, spend 20 minutes hearing a best practice case study before being challenged to find solutions to some of the most prevalent challenges in industry. Engage in small interactive roundtable discussions before each group presents its conclusions back to the audience. Take away different approaches to key challenges from your fellow industry peers.
Discussion points:
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How to shape supply chains in order to offer the best possible customer service
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Enhancing collaboration to more accurately anticipate customer needs
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Implementing cross-functional strategies that are truly creative and deliver results to reduce lead times and optimise customer satisfaction levels
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The customer’s perspective: What does ‘customer value really mean, and how can retailers help meet this definition?
11:10 - 23:50 Networking Break & Refreshments
Network with your peers and visit our sponsors in the exhibition hall!
23:50 - 12:00 OPENING REMARKS
12:00 - 12:20 CASE STUDY: How Vodafone Germany is creating the perfect customer experience in the delivery process
- Challenges of a Telco Operator when it comes to Home delivery
- What are really the expectations of our customers
- How to create Wow!-Moments
- Business Transformation – our approach starts with customer focus
Alexander Nelles
Head of Retail and Logistics Capabilities, Digital & TransformationVodafone Germany
12:20 - 13:10 CASE STUDY REVOLUTION "PURE PLAYER": Identifying and overcoming the barriers for cross-border trade
- How to succeed in the global marketplace
- Identifying the best channels to market and defining the optimal network design to reach new customers
- Avoiding the pitfalls of operating internationally - what are the effects on fulfilment practicalities, shipping costs and cross-border returns
13:10 - 14:20 Networking Lunch
Choose your interactive session after lunch!
14:20 - 15:00 Understanding the psyche of the “always connected” shopper – inspire your demand driven supply chain
Don’t miss this innovative session and learn from a marketing and retail expert and Professor, who will detail the values of neuro-marketing: shaping purchasing experiences to please the human brain. An expert of the Future Forum Think Tank which explores hot topics and trends in the medium term, Lluis will divulge how neuroscience when applied to retail operations can help retailers give a better overall experience to customers, be competitive and profitable.
ESADE Business School
- Keeping up with your omni-channel customers: understand what influences buying habits, spending trends and delivery preferences
- Utilising your online presence to communicate with consumers more effectively
- Beyond omni-channel: reengineering the retail purchasing process to differentiate customer experience
Lluis Martinez-Ribes
Associate Professor (Marketing & Retail innovation)ESADE Business School
15:00 - 15:20 CASE STUDY: Revolutionising traditional logistics models to better serve the "always-on" consumer
- Challenging legacy infrastructure – bringing your supply chain into the 21st century
- How to reduce lead times for customers and reconfigure your DC footprint to improve supply chain speed
- Pushing the boundaries of how to get products to consumers in the fastest way possible
- How to understand and meet customer “convenience” expectations
15:20 - 16:00 eTail Delivery 2015 – un-conference wrap up
Joined by:
- Calum Lewis, Supply Chain Operations Director, UK&I, Lego
- Craig Wheeler, Operations Director, FeelUnique.com
- Stephen Richards, Director of Business Expansion, AO
