eTail Delivery 2015 (past event)
06 - 07 October, 2015
Contact Us: 44(0)207 368 9465
Andrew Chart
Internet Team Leader
Andertons Music
Check out the incredible speaker line-up to see who will be joining Andrew.
Download The Latest Agenda6th October - Leveraging operations as a competitive advantage
Tuesday, October 6th, 2015
14:30 DRILL-DOWN ROUNDTABLES
These informal subject-specific roundtables give you a unique opportunity to drill down into the details of an issue by probing the knowledge and expertise of industry market leaders. Each roundtable is limited to 10 people for maximum interaction and is designed for you to meet like-minded peers and source practical solutions collaboratively.
*Choose two tables and spend 45 minutes at each. Your chance to brainstorm and share ideas with your peers!
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How to benchmark your organisations’ delivery offering – what do customers want and what is valued
Daniela Cavinatto , Merchandising and Operations Director, D2C, Lego -
Establishing benchmarking strategies for customer satisfaction to measure and improve performance across every touch point
Stephen Richards, Director of Business Expansion, AO -
How to develop a service model that maintains satisfaction and loyalty levels across multi-product portfolios
Alice Hastings-Bass, Co-Founder, Lux-Fix.com -
How to combat seasonality pressure in your delivery network - what you need to know to inform your delivery strategiesKaren Gibson, Senior Manager – Logistics, Asda
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How to enhance your customers delivery journey through technology innovationCraig Smith, (Former) Multichannel Programme Manager, Marks & Spencer
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Redesigning your operations footprint to deliver exceptional customer service experience
Becky Lombardo, Head of Operations, Activinstinct -
How to prevent over capacity challenges in your distribution network to deliver your fulfilment promises
Craig Wheeler, Operations Director, FeelUnique.com -
To what extent will stores continue to evolve into “virtual distribution centres”?
Liz Horne, Web Operations Manager, Moss Bros -
Examining ways to improve product visibility, service quality and fulfilment
Andrew Chart, Internet Team Leader, Andertons Music