Craig Smith

(Former) Multichannel Programme Manager
Marks & Spencer

Craig runs the popular blog retail-innovation.com and regularly speaks at events on the subject. Craig has recently joined REPL from M&S where he was famous for putting all the digital in store which included assisted-selling tablets, self-service kiosk and digital signage. More recently, Craig was one of the main delivery leads of the £180m multichannel re-platform programme of M&S.com. At REPL, Craig is helping retailer’s shape and deliver their in-store digital strategies.

Check out the incredible speaker line-up to see who will be joining Craig.

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6th October - Leveraging operations as a competitive advantage

Tuesday, October 6th, 2015

14:30 DRILL-DOWN ROUNDTABLES

These informal subject-specific roundtables give you a unique opportunity to drill down into the details of an issue by probing the knowledge and expertise of industry market leaders. Each roundtable is limited to 10 people for maximum interaction and is designed for you to meet like-minded peers and source practical solutions collaboratively.

*Choose two tables and spend 45 minutes at each. Your chance to brainstorm and share ideas with your peers!

How to benchmark your organisations’ delivery offering – what do customers want and what is valued
Daniela Cavinatto , Merchandising and Operations Director, D2C, Lego
Establishing benchmarking strategies for customer satisfaction to measure and improve performance across every touch point
Stephen Richards, Director of Business Expansion, AO
How to develop a service model that maintains satisfaction and loyalty levels across multi-product portfolios
Alice Hastings-Bass, Co-Founder, Lux-Fix.com
How to combat seasonality pressure in your delivery network - what you need to know to inform your delivery strategies
Karen Gibson, Senior Manager – Logistics, Asda
How to enhance your customers delivery journey through technology innovation
Craig Smith, (Former) Multichannel Programme Manager, Marks & Spencer
Redesigning your operations footprint to deliver exceptional customer service experience
Becky Lombardo, Head of Operations, Activinstinct
How to prevent over capacity challenges in your distribution network to deliver your fulfilment promises
Craig Wheeler, Operations Director, FeelUnique.com
To what extent will stores continue to evolve into “virtual distribution centres”?
Liz Horne, Web Operations Manager, Moss Bros
Examining ways to improve product visibility, service quality and fulfilment
Andrew Chart, Internet Team Leader, Andertons Music